The quality of a bookmaker is determined, among others, by the level of technical support. How does the BetWinner website fare in this regard, and how can you contact customer support?
About BetWinner technical support
Customer support represents a very important part of playing, especially when players are depositing larger sums to their accounts. Therefore, trained employees who communicate with clients should be a necessary part of the bookmaker.
A functional customer support with a professional approach will be appreciated by both beginners and advanced players. A bookmaker’s employees resolve all sorts of problems on a regular basis, and they’ll also help you set up your account.
Available forms of customer support
The customer support functions continuously. It’s available in the form of live chat, forms, e-mail and telephone. If you want your query to be dealt with as quickly as possible, use the telephone line. For real time communication, you can also use online chat. A reply via e-mail or the form can take several hours.
You can ask a question directly on the website using the contact form. You will then receive a reply by e-mail. You can write your question in any one of a number of supported languages. This is a good option if you don’t speak English.
The telephone line is available continuously, but on weekends the waiting periods are usually longer. You must bear in mind that calls to this telephone line incur a fee. Please also remember that support is available exclusively in English.
Customer service telephone number: +44 203 936-29-96
The main contact e-mail address is firstname.lastname@example.org. You can formulate your query in any of the supported languages. Again, this is a solution for visitors from non-English speaking countries.
Depending on the specific type of query, you can also send your suggestions to:
- general queries: email@example.com
- security: firstname.lastname@example.org (please note, however, that communication in English is recommended here)
- marketing: email@example.com
- finance and accounts: firstname.lastname@example.org
- partner programme: email@example.com
You can find the link to live chat in the bottom right corner of the screen. You can use it to communicate directly with BetWinner representatives. Nevertheless, in some cases, even on weekdays, it can happen that the employee on chat is currently offline. In that case, please wait or send your query by e-mail. The technical support should be functional again in just a few minutes.
Customer support is currently available in a wide range of languages. Specifically, these are:
Albanian, Bulgarian, Chinese, Czech, English, French, German, Greek, Hebrew, Italian, Japanese, Korean, Latvian, Polish, Portuguese, Romanian, Russian, Spanish, Thai, Turkish, Vietnamese.
The available range of languages is therefore relatively wide, which helps reduce the language barrier for many players. If you did not find your language in the list, please use English for communication.
How the customer support works
In active players’ experience, the customer support suffers from one problem: it’s rather slow. Therefore, if you’re resolving anything with BetWinner representatives, arm yourself with plenty of patience.
The slow response by technical support may also be caused by the fact that a large number of identical queries arrive at the same time, but employees have to deal with them individually. The website does not have an FAQ section in which players could first try to resolve their problems themselves.
You will find more detailed betting rules, for example regarding how to place a bet, in the About Us section. It’s located at the bottom of the page.
BetWinner also has profiles on social networks, being Instagram, Twitter and Facebook. You can also direct your comments there.
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